Last updated: June 24, 2025
Sawadee Translations is committed to delivering accurate, professional translation services. Due to the custom and labor-intensive nature of our work, we maintain the following business policies regarding cancellations and refunds.
Cancellation Policy
Once work has begun, all translation and legalization projects are considered non-cancellable.
Because each job involves dedicated time from our in-house team and may include immediate submission to external authorities (such as the Ministry of Foreign Affairs or an embassy), we do not accept cancellations once a project has started.
If you choose to cancel after confirming a job, no refund will be issued.
Refund Policy
We do not generally offer refunds once a project has been confirmed and work has begun.
However, in rare circumstances where:
- The project cannot be completed due to reasons outside of our control (e.g. a rejected application unrelated to translation quality), or
- We are unable to fulfill our service commitment,
…the Company may issue a partial refund equivalent to the value of the incomplete portion of the service.
All refund requests are assessed on a case-by-case basis and are subject to management review.
Service Accuracy
All translations are completed by trained professionals and reviewed by a second team member for quality assurance. If you believe there is a factual error in your completed document, please notify us within 3 days of delivery, and we will review and correct it at no additional cost where appropriate.
Contact Us
For any questions or concerns about this Business Policy, please contact us at:
Email: [email protected]
