Last updated: June 24, 2025
Sawadee Translations (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, request services, or contact us through any of our channels.
Sawadee Translations is a trading name of Sawadee Solution Digital Service Co., Ltd, a registered company in Thailand. By using our website or submitting your information, you consent to the practices described below.
1. Information We Collect
We collect personal information directly from you when you:
- Submit a quote request
- Upload documents
- Contact us via LINE, WhatsApp, email, or website chat
- Use our website or interact with embedded third-party tools
This information may include:
- Full name
- Email address
- Phone number
- Uploaded documents (e.g. ID, passports, legal forms)
- Contact preferences
- IP address, browser type, referral source, and session behavior
2. How We Use Your Information
We use the information collected to:
- Provide accurate quotes and translation services
- Communicate with you about your request
- Deliver completed work and receipts
- Improve our website and service offerings
- Comply with legal obligations
We do not sell or rent your personal data to any third party.
3. Document Uploads & Security
When you upload documents through our quote form or send them via LINE/WhatsApp, they are securely stored and only accessed by authorized in-house staff. Files are used solely for preparing quotations, completing translations, and delivering the service requested.
4. Messaging Platforms
If you contact us via LINE or WhatsApp, your contact information and conversation may be stored in our secure customer messaging platform (respond.io). These platforms are subject to their own privacy policies.
5. Analytics & Tracking
We use Google Analytics 4, Google Ads, and Google Tag Manager to understand website usage and measure advertising effectiveness. These tools may track:
- Page views
- Clicks and scrolls
- Time spent on pages
- Form submissions
- LINE/WhatsApp link clicks (with a delay to reduce accidental clicks)
This data is collected anonymously and helps us improve the user experience. You can manage your cookie preferences in your browser settings.
6. Cookies
Cookies are small files that are stored on your device to enhance your experience. We use cookies for:
- Website functionality
- Quote form handling
- Analytics and advertising
You can disable cookies via your browser settings, though some features may not work as intended.
7. Third-Party Services
We may use third-party services as part of our operations:
- Trustindex (reviews display)
- FlowAccount & Stripe (invoicing & payments)
- Akismet (anti-spam, if blog/comments enabled)
- Gravatar (avatar display for commenters)
These platforms may collect data as part of their service delivery. We recommend reviewing their privacy policies individually.
8. Data Access and Deletion
You can request access to the personal data we hold or ask for it to be deleted at any time by contacting us at:
Email: [email protected]
9. Disclosure of Personal Information
We only share your personal information:
- With internal staff involved in your project
- With legal authorities when required by law
- To protect our rights or prevent fraud
We do not share information with external translators or contractors. All work is done in-house.
10. Business Transfers
If Sawadee Translations or its parent company is acquired or undergoes a change in ownership, customer information may be part of the transferred assets. You acknowledge that such transfers may occur under this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage visitors to check this page periodically. Your continued use of our site and services after any change constitutes acceptance of the updated terms.
12. Contact Us
For any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Location: Bangkok, Thailand
